Introduction

V1 Retreats (“we,”our, “us”) is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our services or visit our website. By using our services, you agree to the terms of this Privacy Policy

Who We Are

V1 Retreats is a luxury villa rental company based in the United Kingdom. We specialize in providing bespoke villa rental experiences and exceptional customer service.

Information We Collect

We may collect the following types of information:

Personal Information You Provide:
Name, email address, phone number, and mailing address.
Payment information (eg, credit/debit card details).
Booking details (eg, travel dates, preferences)
Communication preferences.

Automatically Collected Information:
IP address, browser type, and operating system.
Information about your visit, including pages viewed and time spent on our site
Cookies and similar tracking technologies (please see our Cookie Policy for more details).

How We Use Your Information

We use your information for the following purposes:

Providing Services:

To process and manage your bookings.
To communicate with you regarding your reservations and customer support.

Marketing and Promotions:

To send you newsletters, promotional offers, and updates (with your consent).
To personalize your experience and recommend properties or services that may interest you.

Improving Our Services:

To analyze website usage and improve functionality.
To enhance customer service and support.

Legal and Compliance:

To comply with legal obligations, such as record-keeping and fraud prevention.

How We Share Your Information

We do not sell your personal information. However, we may share your information with the following parties:

Service Providers:

Third-party vendors who assist with payment processing, marketing, website hosting, and IT support.

Property Owners:

Limited information necessary for managing your villa rental.

Legal Authorities:

When required by law or to protect our rights and property.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no online platform can guarantee absolute security.

Your Rights

Under UK data protection laws, you have the following rights:
Access: You can request a copy of the personal information we hold about you.
Correction: You can ask us to correct any inaccuracies.
Deletion: You can request the deletion of your personal data (subject to legal or contractual obligations).
Restriction: You can ask us to limit the processing of your data in certain circumstances.
Data Portability: You can request your data in a structured, commonly used format.
Withdrawal of Consent: You can withdraw your consent for marketing communications at any time.
To exercise these rights, please contact us at [email protected]

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We recommend reviewing their privacy policies.

Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at [email protected]